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Welcome Host

Stoke Mandeville, Buckinghamshire
£10.00 Per Hour
Job Type
8 Sep 2022
Our client has a vacancy for a Welcome Host to be the first point of contact for any visitors to the hospital and providing a warm welcome and 5 service to meet their needs. This role is offered as a temporary contract, with some flexibility in terms of the hours to be worked. This position requires a proactive customer focused individual with an ability to communicate and build relationships at all levels. Job purpose Ease anxieties for patients and visitors To be an ambassador for the services provided on site. To answer questions regarding the services provided To direct visitors to the services/people/locations they need in a friendly, efficient way. The role To stand in the main entrance of the building (outdoors weather permitting or just inside the entrance) ready to welcome any new visitors to the hospital Offer help to all visitors as they arrive Provide guidance to visitors including taking them to their requested location if required or sign posting them to their next steps Remain up to date and knowledgeable about the hospital and services to offer the best service to visitors Use on site services to further assist the visitor e.g. Call Helpdesk for Portering support or wheelchair needed Report any facilities issues e.g. damages, repairs and/or safety near misses that could harm visitors or staff Work closely with desk-based reception team to provide the best service to visitors Due to the large number of responses we receive it is not always possible to respond to every application. We will only contact those candidates short-listed for this role. If you have not heard from us within 7 days please assume you have been unsuccessful on this occasion. If you wish to apply for further roles please do so. We will retain your details on file and contact you should a suitable vacancy become available
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