Apply for this job now


Clearwater, Florida
Job Type
22 Sep 2022
The Scheduling Representative Lead ensures all appointments are scheduled according to patient need and physician protocol accurately, efficiently and professionally.

Key Responsibilities:

Registers and books appointments in Radix and Athena.
Arranges lunches for registrars and finds coverage when needed.
Handles challenges in a discrete and calm manner but reports urgent matters to supervisor when needed.
Reviews daily reports from Dash and follows up with patients.
Assists supervisor in monitoring schedulers to ensure all appointments are scheduled in an accurate, professional manner.
Ensures the number of calls abandoned and extended hold times are kept to a bare minimum, and total calls answered remain above 90%.
Completes all template maintenance requests accurately and efficiently.
Ensures all duplicate accounts are handled properly by transferring all account information to the correct account and informing Medical Records to merge charts.
Prints and reviews bad debt and patient disconnect report daily in order to catch appointments made in advance
Monitors the communicator inbox daily.
Promotes a safe and professional atmosphere at the department.
Reviews error logs for all schedulers and ensures errors are corrected prior to the appointment date.
Utilizes exemplary communication between providers, management and employees to assist patients.
Assists in handling any potential problems with patients, staff, or scheduling issues that may need attention and keeps the supervisor informed.
Assists with the training of newly hired staff.
Handles all patient requests to change their physician provider and ensures patient receives a response within 24-48 hours.
Assure compliance with all company plans, policies and procedures set forth by the Florida Orthopaedic Institute
All other duties as assigned.


Associates Degree or 2 years equivalent experience as a Call Center Lead in a medical environment preferred
Experience managing 5 or more FTE's
Experience in Excel
Apply for this job now


  • Job Reference: 718613016-2
  • Date Posted: 22 September 2022
  • Recruiter: Orthopaedic Associates of West Florida
  • Location: Clearwater, Florida
  • Salary: On Application
  • Sector: Healthcare & Medical
  • Job Type: Permanent