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RFP Senior Analyst

Chattanooga, Tennessee
Job Type
4 Sep 2022
Job Posting End Date: September 16

Unum is a company of people serving people. As one of the world's leading employee benefits providers and a Fortune 500 company, Unum's financial protection benefits help protect more than 36 million working people and their families from the financial impact of illness or injury. Unum's two distinct, but similarly focused US businesses Unum US and Colonial Life are each a market leader in making disability, life, accident, critical illness, dental, and vision insurance accessible in the workplace. Headquartered in Chattanooga, Tennessee, Unum also has significant US operations in Portland, Maine and Baton Rouge, Louisiana - and over 35 field offices nationwide. Colonial Life is headquartered in Columbia, South Carolina with over 40 field offices nationwide.

General Summary:

Candidates with VB, Group or Employee Benefits experience are encouraged to apply.

This position is accountable for providing support for mid-market and large case client acquisition. This role is responsible for developing and driving a balanced and professional response for prospective customers, as well as the management of RFPs/RFIs relative to case acquisition accomplished through coordination and partnering with other functional areas. In addition, this position will also be responsible for simultaneously managing projects that contribute to strategic initiatives that will improve the area's productivity and work product quality.

Principal Duties and Responsibilities
  • Support the production of high quality proposal/RFP questionnaire responses (all product and service offerings) in support of the new business acquisition/sales goals. More specifically:
  • Be able to understand and respond to the most complex medium and large cases and specific complex case situations
  • Prepare and assemble customized proposals in response to RFP/RFI requests, requiring the ability to synthesize/summarize information into clear, concise responses that present a positive image of Unum (Note: production requirements will be slightly lower for the employees with assigned workflow responsibilities)
  • Create strong working relationships with key subject matter experts throughout the organization in order to maintain knowledge, facilitate cooperation and ensure timely responses to specific proposal questions
  • Draw upon expert resources throughout the company to develop unique solutions and prepare responses to non-standard customer requests
  • Responsible for assembly, graphics, formatting and mode of delivery (electronic, hard copy, etc.)
  • Consistently deliver dependable, accurate and timely service
  • Ensure RFP responses are delivered that best represent the company in their conciseness, accuracy and the tone/image.
  • Support the development of an organization focused on delivering high quality, consistent, and accurate proposals which accurately reflect the service offering and the associated costs being offered to prospective clients. More specifically:
  • Take leadership role in performing the necessary research and analysis required to solve problems, correct problems and implement enhancements of RFP work product/processes in a timely manner
  • Act as the designated resource within the department for knowledge and information relating to case acquisition, implementation, and management
  • Provide support for the maintenance of the RFP databank (all product lines/services; large and core market)
  • Mentor and support the training of new Analysts (regular and contract employees) in the development of responses to RFPs
  • Review Analyst and contract employee proposal/RFP documents as a part of the quality assurance management team (Note: this will only be assigned to those employees with assigned workflow responsibilities indicated below)
  • Manage and execute on one or more designated responsibilities and/or projects that contribute to the strategic initiatives relative to customized, high quality RFP responses. Project assignment could include such things as:
  • Leading special department process/quality improvement projects as identified
  • Administering and maintain site Business Continuity Planning
  • Administering department records retention program
  • Performing other duties as required.
Job Specifications
  • Bachelor's degree and/or equivalent directly related work experience required
  • 4 - 5 years insurance/business experience in one or more of the following areas: Client Services, Underwriting, Benefit Center, Distribution/Field Service Large Case experience required
  • Clear, in-depth understanding of Unum's products, services, and processes with emphasis on funding options, embedded services, and claims
  • Exceptional interpersonal skills and ability to work well with all levels of employees
  • Ability to navigate and partner/collaborate effectively throughout all areas of the company
  • Excellent verbal and written communication skills, including technical writing skills
  • Excellent research, analytical and creative problem-solving skills
  • Demonstrated initiative and results orientation
  • Orientation toward accuracy and attention to detail
  • Excellent PC skills including Microsoft Word, Excel, PowerPoint, Access
  • Flexibility to work well under pressure, manage multiple priorities and tight deadlines
  • Demonstrated superior project management skills

Our company is built on helping individuals and families, and this starts with our employees. We want employees to maintain a positive balance, which is why we provide access to the benefits and resources they need to invest in themselves. From our onsite fitness facilities and generous paid time off to employee professional development programs, we are committed to helping employees live and work their best both inside and outside the office.

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.



In accordance with Colorados Equal Pay For Equal Work Act, if you are a resident of the state of Colorado and wish to review the salary information for a role posted in Colorado, please fill out the form below and our Unum HR representative will reply to your inquiry within three business days.

Colorados Equal Pay For Equal Work Act ()

In accordance with New York City Human Rights Law, if you wish to review the salary information for a role posted in New York City, please fill out this form and our Unum HR representative will reply to your inquiry within three business days.

New York City Human Rights Law ()

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  • Job Reference: 703977039-2
  • Date Posted: 4 September 2022
  • Recruiter: Unum
  • Location: Chattanooga, Tennessee
  • Salary: On Application
  • Sector: Accounting
  • Job Type: Permanent