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Mental Healthcare Support Worker

Hemel Hempstead, Hertfordshire
£21,000 to £23,000
Job Type
22 Sep 2022

We have a vacancy for a Mental Healthcare Support Worker to join our team.

Mental Healthcare Support WorkerResponsible to: Crisis Centre CoordinatorBased: Crisis Centre - Hemel HempsteadWorking hours: Full time (37.5 hours) and part time positions available over a 7 day rota working Early, Late and NightsRate of pay: £21,000 - £23,000 (pro rata for part time hours)

Do you want to support people with mental health issues in a moment of crisis? Are you calm, non-judgemental and able to work effectively with people experiencing distress? Can you demonstrate our values of Hope, Empathy, Respect, Integrity and Excellence and want to be part of our mission to create opportunities for individuals to make choices, find their own solutions, build resilience and manage their whole life and wellbeing? If the answer to all of these is yes, we want to hear from you.

Purpose of Post

You will be a key member of staff delivering the NightLight Mental Health Crisis Centre Service, taking part in a rota covering 365 days a year. Drawing upon your own lived and/or professional experience, you will provide a mix of face-to-face support for individuals accessing the overnight and bed based provision and supporting the operations of the NightLight Crisis Helpline during its hours of operation. Working closely with other staff as part of a team, you will support the development of quality crisis support services and instilling Hertfordshire Mind Network's values throughout the provision.

Our Nightlight Service is proud to provide urgent support, crisis intervention and emotional support to people experiencing a mental health crisis in Hertfordshire as an alternative to statutory pathways.

We provide support to adults across Hertfordshire 7 days a week, 365 days a year through our helpline, crisis centres, crisis cafes and a weekend Crisis House. We aim to provide a safe space for people in crisis to talk and feel supported, be listened to without judgement, access relevant support with problem solving and facilitate access to external services when necessary.

'I started with Nightlight at the very beginning as a crisis support worker 6 and a half years ago, answering the first call to the service. During this time, I have had the opportunity to grow and develop, moving into my current leadership position. Over the years, it has been a pleasure to support so many people and help them to a better place in their lives. I have been really lucky to be surrounded by wonderful colleagues, who through any challenge are always there with reassuring words, a chance to debrief and the offer of a cup of tea.'

Closing date: We will close this advert when we receive sufficient applications.Interview date: Interviews to be held on a rolling basis week commencing 3rd October 2022.


If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We welcome applications from all suitably qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

No agencies please.

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  • Job Reference: 718772405-2
  • Date Posted: 22 September 2022
  • Recruiter: Herts Mind Network
    Herts Mind Network
  • Location: Hemel Hempstead, Hertfordshire
  • Salary: £21,000 to £23,000
  • Sector: Community & Sport
  • Job Type: Permanent