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Housing Officer

£20.00 Per Hour
Job Type
8 Sep 2022
A housing association is currently looking for a temporary Housing Officer, whose role will have a large administrative bias but also happy to go out and show properties to potential applicants Key responsibilities Provide an excellent personal landlord service to residents in a small patch of homes. This includes regular communication and meetings with each resident at home (at least annually), and being responsible for ensuring that any issues they have raised are resolved appropriately Welcome new residents to the A2B service, including a personal meeting in their homes, ensuring any issues are sorted out and their level of customer satisfaction is increased and maintained Ensure that any anti-social behaviour issues are dealt with appropriately and quickly, liaising with the caseworker, patrol team and external agencies where necessary. Use resident feedback to identify common issues and develop plans to meet their individual and neighbourhood needs, thus improving their satisfaction levels. Ensure properties are maintained in a good condition by diagnosing, ordering and managing necessary repairs. Seek appropriate support from surveyors, specialist contractors and the asset management team, where necessary; and take overall responsibility for ensuring repairs are delivered quickly, effectively, economically and to the residents satisfaction. Ensure communal areas and neighbourhoods are clean, safe and well maintained by working with the estate contact manager, contractors,caretakers or cleaners as required. You may be asked to manage cleaners or caretakers as part of your role Manage the work of the handyman and contractors that you engage and seek feedback on their work upon completion, feeding back to the contract management team Let homes and manage re-lets, ensuring void work is completed quickly and effectively. Empty homes should be let as soon as possible and to a standard that suits residents needs Look at Locator to identify transfer opportunities for your residents, manage mutual exchange requests and discuss and assist with transfer applications. To work to ensure the gas compliance performance for the patch is always maximised and to ensure access is obtained within the required Timescales To be involved in resident consultation on cyclical maintenance and decent homes work, and to take the lead in dealing with any issues or complaints relating to such works, in consultation with Asset Management. Effectively manage the income and expenditure for all properties on your patch Manage and monitor a repairs budget ensuring you work within financial regulations and get best value from our contractors Collect rent and manage rent accounts, taking appropriate action to recover debt, referring cases for legal action where appropriate Establish a good rental payment culture in your residents providing them with advice on the best, most cost effective method of payment Calculate housing benefit entitlement for new residents and ensure residents have access to good benefit and debt advice There is going be a large administrative part to this role which will involve new applications for lettings including renewal applications, dealing with personal id, income forms, wage slips to assess the applications Essential requirements Must a good administrative background, ideally in housing. Excellent customer service skills Must have a driving licence as you will be required to show properties to prospective tenants Must be immediately available
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  • Job Reference: 707470153-2
  • Date Posted: 8 September 2022
  • Recruiter: TRI Consulting Ltd
    TRI Consulting Ltd
  • Location: London
  • Salary: £20.00 Per Hour
  • Sector: Administration
  • Job Type: Temporary