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Help Desk Representative - Hybrid Remote

Atlanta, Georgia
Job Type
8 Sep 2022
Sharecare is the leading digital health company that helps people -- no matter where they are in their health journey -- unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are altogether better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit .

Job Summary:

The Help Desk Support team provides 1st level technical support to internal employees and all corporate infrastructures. The Help Desk Support Specialist will be responsible for answering technical questions, troubleshooting, resolving internal users' issues, creating user accounts, and hardware deployments. The Help Desk Support Specialist should have experience in meeting and exceeding customer SLAs.

This position is a hybrid remote /onsite role and expected to work out of the office 50% of the time.

Essential Functions:
  • Respond to and resolve technical support questions and issues from employees entering internal Helpdesk tickets in a timely manner. Troubleshoot technical problems both in-person and remotely that users encounter while using the company-provided computers and software, provide user account maintenance, and supply solutions derived through research and troubleshooting.Emphasis on providing desktop support for a variety of macOS/Mac hardware issues. Communicate professionally with users and co-workers as well as track/update.information in the Helpdesk Tracking System. Collaborate with technical staff internally to resolve outstanding issues. Image and deploy hardware for both new hires as well as break-fix issues.
Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.

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  • Job Reference: 707269306-2
  • Date Posted: 8 September 2022
  • Recruiter: Sharecare, Inc.
  • Location: Atlanta, Georgia
  • Salary: On Application
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent