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Head Of IT

Blackburn, Lancashire
Job Type
7 Sep 2022
Head of IT required for my multinational Software House. With a major workload increase its imperative for my client to find a good Head of IT to look after their internal systems, architecture and networks. This is a company where you can have a real career rather than just another job. The company operates a Hybrid working policy with most people coming into the office 1 to 2 days a week, with the rest of the time from home. However, if someone does want to be in the office 5 days a week, that is totally fine You will: • Act as a point of escalation for BAU Operational activities • Prioritise department workloads and requests to assure compliance with internal OLA s • Maintaining regular contact with the Exec Board • Responsibility for IT Service Management, including the IT Service Desk, Incident, Problem and Change Management • Managing relationships with external suppliers and vendors • Develop new strategies and IT procedures to increase efficiency, enhance workflow and improve user satisfaction • Hold regular IT Service Reviews with our IT partners & suppliers • Produce monthly IT Service Reports & Roadmap updates • Become an advocate for Continual Service Improvement (CSI) and evolve the service to enhance IT service excellence • The ability to predict and foresee service delivery issues and how they will impact the delivery of IT and/or business objectives • The ability to work effectively through the management of an ITIL delivery model • Developing and maintaining IT related policies • Lead large IT projects, including the design and deployment of new IT systems and services • Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure • Help define IT infrastructure strategy, architecture, and processes You will have: • Experience working in structured and unstructured environments • Team leadership/management skills • Excellent stakeholder management and presentation skills • Excellent communications skills both verbal and written and experience working with a wide range of people and roles • Experience in preparing and managing documentation • IT Service Delivery experience • ITIL certified • Capacity and performance management experience • Experience in an ITIL based service management environment and developing and embedding best practice processes and IT controls • Good reporting and analytical skills • Experience with Environment and Infrastructure Monitoring solutions • Strong analytical and problem-solving skills • Ability to chair meetings involving multi technology third parties • Determined, can-do attitude
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  • Job Reference: 706346772-2
  • Date Posted: 7 September 2022
  • Recruiter: Aztec Resources
    Aztec Resources
  • Location: Blackburn, Lancashire
  • Salary: On Application
  • Sector: I.T. & Communications
  • Job Type: Permanent