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Customer Service Representative

Location
Woodbridge, Suffolk
Salary
£24,000
Job Type
Permanent
Posted
22 Sep 2022

Time Appointments are working on behalf of a leading connective technology company based in Woodbridge, who are looking for an enthusiastic, organised, and technical-thinking Customer Service Representative to join their growing company!

As a Customer Service Representative, you will be responsible for delivering and maintaining exceptional service to existing internal and external clients with fantastic attention to detail.

Key Responsibilities:

  • Respond in a timely manner to all client request/enquiries e.g., queries, pricing, availability of product, sample requests by phone and email
  • Responsible for management and processing of accurate order entry onto the system
  • Provide initial support to customers where required and observe the need for escalation where necessary to Product Line Managers / Sales Reps
  • Accurately process and manage customer complaints, ensuring customer is kept up to date through the process and enter details accurately
  • Provides stock availability, lead time, product change, quote and order status, and shipping date information to customers
  • Organise the return of goods in line with Company procedures, implement the dispatch of replacements where appropriate
  • To handle invoice/account queries raising and checking credit notes where appropriate
  • To resolve queries in line with departmental KPI's

Skills & Experience:

  • Proven track record of working in a commercial B2B / Customer Services/Client Care/Inside Sales role
  • Fully proficient with Microsoft Office applications (Excel, Word & PowerPoint)
  • Desirable to have knowledge of SAP or other ERP System Knowledge
  • A good level of Maths and English is important
  • Excellent verbal and written communication skills
  • Team-player, willing to respond professionally, enthusiastically, and positively to all requests
  • Strong attention to detail
  • You must hold a current driver's licence and have access to a vehicle due to office rural location
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Details

  • Job Reference: 718773670-2
  • Date Posted: 22 September 2022
  • Recruiter: TIME Appointments Ltd
    TIME Appointments Ltd
  • Location: Woodbridge, Suffolk
  • Salary: £24,000
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent