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Customer Service Co-ordinator/ Receptionist

Bristol, Somerset
Remote Working
Remote Working
£19,000 to £21,000
Job Type
22 Sep 2022

Our client is currently looking for a Customer Service Co-ordinator/ Receptionist to join their busy team in St Philips, Bristol (near Temple Meads)!

The Customer Service Co-ordinator/Receptionist is responsible for handling day-to-day tasks in business, making sure things run smoothly. You will be responsible for reception duties, meeting & greeting visitors, coordinating onsite parking, visitor refreshments and fielding mainline telephone calls.

This is a dual role, and the role holder will be responsible for receptionist duties as well as account management and sales support, which involves accurate and timely processing of orders and shipments to customers in the UK.

Salary: £19k-£21k depending on experience

Customer Service Co-ordinator/ Receptionist Duties:

You will be a key point of contact for customers throughout their entire journey with the company, from product information, quoting, order processing, shipping, and post-sale support. They pride themselves in offering a personal touch to their customer service, treating customers as individuals rather than numbers.

The job requires high attention to detail, initiative, flexibility, and resilience due to its fast-paced nature, with a tendency for last minute urgent requirements. You will provide an appropriate, calm, and timely response in these situations.

In 2021 the customer service team processed on average, 205 quotes, 397 orders and 362 shipments per month.

Customer Service Co-ordinator/ Receptionist Requirements:

Some previous experience in an office role, ideally in customer Service would be advantageous. You will be good at following set processes and procedures, ensuring everything is done in the correct way.

You will have excellent attention to detail, high levels of resilience, flexibility, and the ability to prioritise in changing circumstances daily. Good planning and organisational skills are key to providing exceptional customer service.

Successful candidate will be a great communicator, both verbally and in writing, and with experience of building relationships at all levels across the business.

You will have good MS Office skills, including the ability to analyse and present data using excel.

Customer Service Co-ordinator/ Receptionist Benefits:

In return they offer a competitive salary and a company performance-related bonus based on invoiced sales that pays up to 14% of your salary annually, study support (customer service or relevant qualifications) and the chance to progress in a rapidly growing company.

They have recently introduced a new flexible working policy; it currently allows employees to work from home one day a week (if their work can be done from home). This is a new initiative that they will review and extend if their employees value it and it works well. You will also have the option to work longer hours during the week and finish early on a Friday.

Other benefits include a salary sacrifice pension scheme where the company matches your contribution up to 5% plus Employer NI savings - currently 15.05% of your contribution (this also applies to voluntary contributions), a non-contributory healthcare cash plan including access to an Employee Assistance Programme (EAP), life insurance paying 4x your salary, access to a virtual GP, 25 days holiday and a cycle to work scheme.

About the Company:

Over the past 30 years our client has become a global player in the medical simulation education market. It has ambitious plans for further growth in the next 5 years across the globe, through investment and new product development.

Multi award winning and still privately owned, the £25M business has grown from a tabletop start up, to a multinational business with its head office and manufacturing in Bristol, along with sales offices in the USA, Australia, and Sweden.

The vision of the business remains as it always has, to design and manufacture medical task trainers which through deliberate clinical practice help improve patient outcomes.

People are at the heart of the company, they comprise the expertise, contribute to and deliver the vision, in this fascinating and growing market sector

If you feel you are suitable for the Customer Service Co-ordinator/ Receptionist role then please, apply now!

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  • Job Reference: 718773995-2
  • Date Posted: 22 September 2022
  • Recruiter: Talentspa
  • Location: Bristol, Somerset
  • Remote Working: Some remote working possible
  • Salary: £19,000 to £21,000
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent