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Customer Service Apprentice

Location
Peterborough, Cambridgeshire
Salary
£12,000
Job Type
Permanent
Posted
22 Sep 2022

Our client is the UK's largest dedicated Juicer retailer, who have been established for over 13 years. They have over 30,000 happy customers across the UK and Europe. Their aim is to support people to ensure that they get the most out of their life by providing them with a variety of kitchen appliances, tools, and gadgets to also help and improve the customers health and well-being.

Our client provides high quality goods that are made by reputable brands that support ethical practices. They also have experience across the board to help find products to help all customer's needs. They have set up their own You Tube channel, constantly testing new products to broaden experiences and to show different ranks of products to ensure that the customer is able to find the best suitable product for them.

My client offers highly polished customer service experience and are now looking for a customer service apprentice to join their ever-growing friendly sales team.

Main duties and responsibilities:

- Gain a clear understanding of all products that are being sold within the company.

- Follow a set protocol in dealing with returns/warranty issues and will need to be fully aware of the consumer rights act.

- Respond to emails from customers regarding returns, warranty issues and specific product queries.

- Process of orders and to make sure that orders are dispatched correctly.

- Assist with order packing.

- Responsible for stock keeping and will need to ensure that all stock is booked correctly.

- Deal with customers requests such as custom orders, quotes, problem solving and problem management within a customer service function.

- Work with external customers as well as internal team members.

Minimum requirements:

- Exceptional communication and interpersonal skills.

- Creative streak with a keen eye for design.

- Confidence in using Microsoft Office.

- Grade 4/C or above in Maths and English.

- Teamwork.

- Confident and mature telephone manner.

- Work to their own initiative.

This role is supported by the Customer Service Apprenticeship Standard Level 3 delivered by Starting Off.

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Details

  • Job Reference: 718773427-2
  • Date Posted: 22 September 2022
  • Recruiter: Starting Off
  • Location: Peterborough, Cambridgeshire
  • Salary: £12,000
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent