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Customer Service Advisor

Location
Hitchin, Hertfordshire
Salary
£20,000 to £24,000
Job Type
Permanent
Posted
22 Sep 2022

A national award winning business are looking for talented individuals to join them due to ongoing growth.

Our client offers excellent training and development plans with the opportunity of further career growth within the business.

This is a fantastic opportunity for an ambitious individual to be a key part of a leading, fast-growing company!

You will be speaking with customers, handling queries as well as carrying out some general administration duties. You will need to be confident and professional as well as being able to keep on top of a varied workload.

Customer Service Advisor - Job OverviewAs a Customer Service Advisor your duties will include;

  • Taking inbound calls from customers, building excellent relationships and ensuring that all queries are solved to a high standard
  • Responding to a high volume of emails on a daily basis, providing detailed and accurate information
  • Identifying new opportunities for the company to obtain further business from customers and sharing leads accordingly
  • Making outbound calls to customers to secure repeat business
  • Working to team targets
  • Providing relevant and appropriate written and telephone based advice to clients in line with company procedure
  • Regularly and proactively communicating with customers

Customer Service Advisor - Skills & Experience Required

  • To have a natural business acumen
  • Experience dealing with customers in a previous role
  • A team player who takes an active interest in how the company are performing
  • Adaptable and flexible
  • Good Outlook and IT skills

Customer Service Advisor - Benefits Offered

  • 26 days holiday
  • Industry leading training and development programmes
  • Bonus offered in the region of £200 + per month
  • Life Assurance
  • Pension contribution
  • Flexible benefits including - Private medical insurance, discounted gym membership, critical illness insurance, dental insurance, restaurant discount card. Lovely working environment

Customer Service Advisor - The Details

  • £20,000 - £24,000 + bonus
  • Monday to Friday
  • Hybrid working

Thank you for your application.

Please note Lawrence Dean Recruitment is acting as an employment agency & business.

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Details

  • Job Reference: 718773308-2
  • Date Posted: 22 September 2022
  • Recruiter: Lawrence Dean Recruitment Ltd
    Lawrence Dean Recruitment Ltd
  • Location: Hitchin, Hertfordshire
  • Salary: £20,000 to £24,000
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent