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Customer Resolution Manager

Watford, Hertfordshire
£25,000 to £28,000
Job Type
22 Sep 2022

Think Specialist Recruitment are pleased to be working with an award winning organisation based within the Watford area. My client have an exciting opportunity to join one of their well established teams to work within the Customer Resolutions team. The suitable candidate will have previous experience within customer service, be a natural problem solver, and enjoy helping customers resolve any problems they may have. Salary - £25-28k pa including great company benefits Hybrid working - must be able to get to Watford

Some of the duties will include:

  • Managing escalated customer complaints through to resolution
  • Providing a high level of customer service over the phone
  • Carry out thorough investigation to each individual complaint
  • Keeping inhouse system up to date with updated customer details
  • Utilising inhouse system to gather information around customer complaints
  • Utilising problem solving skills to get to resolution within a timely manner
  • Working well as part of a team

The suitable candidate:

  • Previous experience within customer service
  • Excellent people skills with strong listening skills
  • The ability to problem solve
  • Empathetic to different customer scenarios
  • A strong team player
  • Strong attention to detail
  • Ability to manage their own workload

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support

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  • Job Reference: 718772709-2
  • Date Posted: 22 September 2022
  • Recruiter: Think Specialist Recruitment
    Think Specialist Recruitment
  • Location: Watford, Hertfordshire
  • Salary: £25,000 to £28,000
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent