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Customer Liaison Officer

Stratford-upon-avon, Warwickshire
£24,900 to £27,400
Job Type
22 Sep 2022

Our client has a fantastic business and one that's really going places.

They were formed in 1967 with the aim of providing good-quality housing for people who would otherwise not be able to afford to buy their own home.

Over 50 years later, they're one of the leading housing providers in the UK. Their services have diversified, their housing portfolio has expanded, and their reputation as an innovator within their sector has grown. But one thing that has never changed. Their belief in people and what they can achieve.

Your role at them.

They believe people deserve high-quality, affordable homes that they love to live in - whether they're buying or renting. In the Strategic Asset Management team, their data driven analytics and innovative thinking help them discover how, where, and when their investment strategy can deliver on this vision for hundreds of thousands of customers across the UK.

The role of the Customer Liaison Officer is to determine and lead on the delivery of their quality improvement program. The Officer will improve customer's lives by facilitating planned moves from poorer quality homes to ones which better suit the customers needs. Delivery and flexing the programme to achieve a targeted number of moves, the Officer will produce progress reports and highlight risk and opportunities.

Building an excellent working relationship with their customers and key stakeholder, the Customer Liaison Officer will apply communication, influencing and project management skills to their day-to-day role.

  • Produce and deliver a planned move program for each of the schemes identified, working with their Communications Team to produce an appropriate strategy for each scheme.
  • Lead on the internal communications of the program with teams most affected.
  • Identify and understand each customer's accommodation and relocation requirements. Assist them in securing alternative and suitable accommodation to facilitate an easy move.
  • Negotiate, persuade and support customers to leave poor quality homes by highlighting the benefits of alternative accommodation
  • Constantly review their void properties to strategically rehouse customers, liaise with Lettings to hold voids in required locations and review the new build program to request new homes for existing customers if appropriate.
  • Administer policies to ensure their fulfils its' financial obligations to the customers.
  • Communicate with local councillors to advise of their disposal program is appropriate in some Local Authority areas.
  • Project manage the program, producing progress reports & forecasting delivery.

What will help you make a difference.

The role is a springboard for an individual who wants to grow their knowledge in real estate management. Understanding how they monitor the financial and social performance of their assets in critical and so the individual will require some analytical skills and a strong desire to learn and improve. It is hoped that you will already have some experience in the property sector or a genuine interest in real estate.

  • Experience in supporting customers through change.
  • Self-motivated individual who gets the job done and more
  • A confident individual with excellent verbal and written communication skills
  • A customer and business focussed approach
  • A team player who supports colleagues to improve
  • Ability to work flexibly with the requirements of the role and travel to meet customers where required
  • Analytical skills, able to interpret and challenge data / management information and identify the best outcome

They know that an inclusive environment makes them more accessible and ensures they attract, engage, promote and retain great people. They welcome applications from all individuals regardless of background, age, gender/gender identity, sexual orientation, ethnicity/nationality, religious belief, faith or disability. As part of their Armed Forces Covenant commitment, they welcome ex-services professionals to consider career opportunities at them.

Why them?

Rewarding their contribution.

For those who want or need more of a work life balance their view is that this role is suitable for WorkSmart. This means they would consider a more flexible working arrangement, where your hours and work location are managed according to business, customer and personal needs. Agile working arrangements will be discussed during the interview process.

Some of their core benefits include:

  • Group bonus potential up to 15% of salary
  • 27 days annual leave plus bank holidays and the "Their day"
  • Private medical insurance
  • Excellent contributory pension scheme
  • Life assurance

A great pick and mix of flexible benefits including the option to buy and sell holiday and much more

Their culture and purpose.

They know that great people are central to achieving their ambitions and as such they want everyone to have a voice and make a positive difference. They are proud to be a Sunday Times 100 Best Companies to work for, this demonstrates they place people at the heart of everything they do. They continue to create a culture that celebrates diversity and an environment where everyone feels able to contribute towards achieving together.

They support their colleagues to be at their best through their wellbeing programme , their corporate learning programme, opportunities for professional development, their innovative approaches to making the world and their homes a greener place and their leading reward and recognition package. Because of this their people tell them they are a great place to work for.

Their people are enthusiastic and passionate about making a real difference to their customers and communities. They are one team where everyone is connected and encouraged to have the freedom to think differently.

Work for them. Believe in people.

They have so much more that they'd like to share with you so please submit your CV demonstrating the value you could bring to them.

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  • Job Reference: 718773714-2
  • Date Posted: 22 September 2022
  • Recruiter: Fill My Vacancy
    Fill My Vacancy
  • Location: Stratford-upon-avon, Warwickshire
  • Salary: £24,900 to £27,400
  • Sector: Sales & Marketing
  • Job Type: Permanent