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Crisis Centre Team Leader

Hemel Hempstead, Hertfordshire
£25,500 to £28,000
Job Type
22 Sep 2022

Do you want to support people with mental health issues in a moment of crisis?

Are you calm, non-judgemental and able to work effectively with people experiencing distress?

Can you demonstrate our values of Hope, Empathy, Respect, Integrity and Excellence and want to be part of our mission to create opportunities for individuals to make choices, find their own solutions, build resilience and manage their whole life and wellbeing?

If the answer to all of these is yes, we want to hear from you.

Crisis Centre Team LeaderResponsible to: Crisis Centre Service ManagerBased: Crisis Centre - Hemel HempsteadWorking hours: 37.5 hours per week, flexible over 7 days, with some overnights expectedContract: PermanentRate of pay: £25,500 - £28,000 per annum

Our Nightlight Service is proud to provide urgent support, crisis intervention and emotional support to people experiencing a mental health crisis in Hertfordshire as an alternative to statutory pathways.

We provide support to adults across Hertfordshire 7 days a week, 365 days a year through our helpline, crisis centres, crisis cafes and a weekend Crisis House. We aim to provide a safe space for people in crisis to talk and feel supported, be listened to without judgement, access relevant support with problem solving and facilitate access to external services when necessary.

Purpose of post

To be a key member of the Crisis Centre management team, providing effective operational leadership delivering the NightLight Mental Health Crisis Centre Service, ensuring the delivery and development of quality crisis support services and instilling Hertfordshire Mind Network's values throughout the provision. You will provide management support to Crisis Centre Coordinators and support the Crisis Centre Service Manager in ensuring practice within the service is safe, effective and person centred, as well as supporting the implementation of strategic service plans.

"Having worked in property for over 20 years, joining Mind was a complete career change for me. With the support of my team and working hours that suit my needs, I have been able to carry out my studies and take advantage of the extensive range of in house training. It is a pleasure to work for a truly fantastic organisation that puts people first."

Closing date: We will close this advert when we receive sufficient applicationsInterview date: Interviews to be held on a rolling basis week commencing 3rd October 2022


If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

No agencies please.

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  • Job Reference: 718773535-2
  • Date Posted: 22 September 2022
  • Recruiter: Herts Mind Network
    Herts Mind Network
  • Location: Hemel Hempstead, Hertfordshire
  • Salary: £25,500 to £28,000
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent