Adecco are delighted to be partnering with this well-known financial service business in Fulwood Preston once again. We're currently recruiting for on behalf of our Client Customer Service Advisors and Case Handlers.
Type: Permanent, Full-time
Working days: Monday to Friday
Location: Fulwood, Preston
Salary: £21,500 pa
Fabulous Benefits: include Pension, Health care
The ideal candidates will have proven customer service experiences and excellent communication skills.
To manage the completion of all mortgage files, agreeing completion dates, checking documentation, setting completion dates
To be responsible for the management of your caseload, covering a variety of work types, to ensure customer queries/issues / administrative requests are dealt with efficiently and within agreed service levels
To provide an exceptional service to customers in all aspects of their dealings with the Company
To liaise with relevant internal and external stakeholders
To ensure all tasks are completed accurately and within specific time frames, criteria and policy
To deal with incoming telephone calls from customers relating to their mortgage and related applicationsCustomer Service Advisor:
Liaising with stakeholders
Maintaining and developing relationships with customers
Working within a team
Key knowledge, skills and experience:
Excellent software skills, particularly Outlook & Word (Excel and Adobe also preferred)
Ability to multi-task and manage own workload in a fast-paced environment
Experience of working within a telephone-based customer service led environment with inbound and outbound calls
Experience of working in the Financial Services industry, and in particular the mortgage administration and processing would be preferred but is not essential
First class communication skills, both written and verbal
Please apply for immediate consideration or contact Mal for more information.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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