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Case Administration Team Leader

Leeds, Yorkshire
Job Type
9 Sep 2022

Location: We're based in Leeds, but we work flexibly.Overdales is an industry-leading law firm and one of the largest providers of specialist debt Litigation services in the UK. We strive to provide the most efficient and cost-effective litigation capability in the industry. We provide our services to a variety of corporate clients operating in the financial services, utilities, telecommunications, and other sectors across the U.K.We are a proud member of the Lowell Group of companies, one of the largest Credit Management organisations in Europe, whose ethical and principled approach to the treatment of customers also makes us one of the most trusted and respected.Overdales provides a friendly, inclusive, and collaborative working environment with a smart casual dress code and modern offices.So that's us, now let's talk about your role...

Job Description

Our team is growing, and we're looking for a new Case Administration Team Leader!

Key Responsibilities:

  • To manage the day to day team performance of the team.
  • Manage court correspondence, progress reports, admissions, applications etc.
  • To allocate work/ensure staffing levels and resources are in place to deliver all KPIs and service levels.
  • To lead, manage and develop the team and undertake one to ones, performance reviews, ongoing, coaching, feedback and training.
  • Leading and developing the team to ensure cross skill opportunities are maximised.
  • To drive quality output, behaviours and that any necessary performance improvement plans are put in place.
  • To work closely with the business to ensure queries are responded to promptly.
  • To maintain documentation for all processes.
  • To support the Case Admin Manager in the development and implementation of process controls and improvements.
  • Ensure the team maintains quality of output / decision making and perform relevant checks / audits to verify.
  • Embed performance evaluation and quality monitoring frameworks and drive improvements through regular feedback and coaching.
  • To ensure compliance to all Regulators and that regulatory requirements are adhered to.
  • Any other duties commensurate with the post.
  • Ensure all staff members are fully briefed on SRA, TCF, Conduct Risk and FAIR
  • Ensure each member of staff has a performance objective in relation to their responsibilities under SRA/TCF/FAIR
  • Regularly communicates with team members
  • Ensure that all members of staff have the necessary skills and competence to comply with SRA and Regulations
  • Actively contribute to our culture of 'doing the right thing'
  • Remain compliant with SRA regulations and industry best practice

Knowledge, Skills and Experience:

  • Excellent verbal and written communications skills
  • Problem solving and decision making skills
  • Computer literate and proficient in the use of Excel
  • Letter writing
  • Quality checking and quality auditing
  • Delivery of coaching and feedback
  • Previous line management experience is advantageous
  • Previous experience of working in a Regulated and TCF led environment
  • Experience of working in a litigation environment is desirable

How we say thank you?

An exciting career is much more than just a salary. We also understand that everyone, regardless of culture, gender identity, religion, ethnicity, age, neurodiversity, or disability status, can contribute to our goal to make credit work better for all. Our strength is in our people. So, at Lowell we have a range of benefits that include:

  • A discretionary annual bonus for a job well done.
  • Life assurance, Private Medical Assurance & Group income protection.
  • 3% flexible benefits; pick additional benefits or take as cash each month. Whether this is extra holiday or dental cover there will be something for you.
  • A fantastic culture with more little perks along the way including flexible working, family leave and recognition awards.
  • Wellbeing support, including THRIVE sessions, trained support officers, and regular webinars and classes geared towards mindfulness.

At Lowell this doesn't end there, when you're performing your best, or living our values. So, we want to ensure that once you get here, you'll still be going places.

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  • Job Reference: 707486222-2
  • Date Posted: 9 September 2022
  • Recruiter: Lowell
  • Location: Leeds, Yorkshire
  • Salary: On Application
  • Sector: Administration
  • Job Type: Permanent