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call centre agent

Job Type
8 Sep 2022
Berry Recruitment are looking for enthusiastic individuals with a 'can do' attitude for a full time customer focused role for a public sector client based in Birmingham. The hours for this role are 9am to 5:30pm on Monday to Friday. Your role will involve providing a face-to-face service, supporting customers with their visa and citizenship applications. As part of a team, you will enjoy helping people, ensuring each individual receives a professional, efficient and considerate customer service. Roles are initially for a six-months' period, with the option to move onto a fixed term contract. If you are a good communicator, with great interpersonal skills who excels at problem solving, this "Great Place To Work" organisation would love to hear from you. As the right candidate, you will have: Excellent communication and interpersonal skills The ability to develop and maintain good working relationships with colleagues Basic IT skills, as appropriate systems training will be provided Effective problem-solving skills and be a team player who constantly displays commitment and flexibility Excellent organisational skills with great attention to detail The ability to deliver a high-quality and caring customer service in a professional and timely manner, creating trust and confidence The ability to understand and apply corporate policies and procedures consistently Desirable, but not essential, experience in: Working in a customer-facing environment Working in a high-volume processing environment The role will require you to: Capture and digitise information as part of a process Act as a first point of contact for customers Manage customer expections, interact and display professionalism at all times Adhere to the Quality Framework, ensuring performance targets are met daily and accuracy targets are acheieved Manage challenging situations displaying professionalism at all times Work as part of a team and also work independently, managing your time appropriately, working efficiently at all times Manage incoming service complaints in line with procedure, ensuring escalated action to the Complaints Manager is taken where a service complaint is received This role requires a basic disclosure check and you must have a UK passporr or indefinite leave to remain status. If you think you are the right person for this role, please apply online. For specific questions related to this role, contact or (phone number removed) for further information. Please note, if you have not received an update within 5 working days, your application has been unsuccessful on this occasion. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job
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  • Job Reference: 707468554-2
  • Date Posted: 8 September 2022
  • Recruiter: Berry Recruitment
    Berry Recruitment
  • Location: Birmingham
  • Salary: On Application
  • Sector: Call Centre / Customer Service
  • Job Type: Contract